BOOKING TERMS & CONDITIONS

Last updated: October 11, 2025

At Serai Women, we believe every woman deserves to travel with confidence and to feel supported, inspired and free to explore the world in the company of kindred spirits. Our Terms & Conditions are here to make that possible: a clear understanding that keeps every journey safe, seamless and grounded in care.

Please take a few moments to read through the details below before booking your trip. They help ensure that every Serai Women journey runs smoothly and that we can focus on what matters most: connection, discovery and the joy of shared adventure.

Our Serai Women travel products (‘Experiences’ or ‘Journeys’) are governed by the following Terms & Conditions (“Terms”). By booking an Experience and placing a deposit, you acknowledge and agree to these Terms.

(Should you have any questions, just let us know. Like everything we do, we want to be transparent and fair.)

Parties & Agreement

  • Serai Women is the trading name of JMTV Pty Ltd (ABN 70 671 802 314), an Australian-owned company, which is referred to in this agreement as ‘us’, ‘we’, ‘our’ or ‘company’ 

  • The person making a booking with us, whether for themselves or on behalf of others, is referred to in this agreement as ‘you’, ‘your’ ‘client/s’ or ‘traveller/s’

  • The travel services are referred to in this agreement as ‘Experiences’, ‘Journeys’ or ‘Tours’. We offer Experiences and Journeys on the terms set out in this agreement.

  • If we accept your booking, these terms and conditions constitute the legal binding agreement between us and the traveller/s, and you agree to the terms and conditions in this agreement on making a booking with us. A booking is made when we have (i) received payment of the deposit for each traveller(s) in your party, and (ii) provided you with confirmation of your booking.    

Booking & Payment

Your place on a Serai Women journey is confirmed once we receive your completed booking form and a 30% non-refundable deposit. The remaining balance is due 90 days prior to departure (unless otherwise stated), following the payment schedule outlined on your invoice.

If you book within 90 days of departure, the full amount is payable at the time of booking. Should the payments not be received by the due date, trip availability and/or arrangements for the client cannot be guaranteed and is subject to fees as prescribed by us or our suppliers and may result in cancellation of your booking and forfeiture of your deposit.

Pricing

The price of your experience includes all details as set out in our agreement with you, and any other documents in relation to the relevant journey.

All prices are listed in Australian Dollars (AUD), unless otherwise stated, and based on current exchange rates, taxes and supplier costs.

While we do our utmost to keep pricing stable, Serai Women reserves the right to adjust prices should significant changes occur beyond our control — such as fluctuations in exchange rates, fuel costs or local taxes.

If you choose to pay in another currency other than the currency quoted, the applicable exchange rate of the day (selected by us, acting reasonably) will be applied.

You hereby accept and are solely responsible for any and all exchange rate fluctuations and/or transaction fees imposed by your financial institution. (Please refer to your financial institution for more details). You accept that until amounts are paid in full, these amounts are subject to fluctuation in exchange rates. 

Payments by credit card or payment platforms (eg. PayPal, Stripe etc) will incur a merchant fee, which we will advise at the time of payment.

Amendments

We understand that life happens and plans can change.

If you need to amend your booking after it’s been confirmed, an amendment fee of AUD $600 applies per person, along with any supplier charges.

Whenever possible, we’ll do our best to transfer funds you’ve already paid toward another Serai Women trip of your choice, though this cannot always be guaranteed.

Any amendments requested within 30-days prior to commencement of your trip will be considered a cancellation and cancellation terms apply.

Cancellations by You

Deposits are strictly non-refundable.

If you need to cancel, please notify us in writing. We’ll always handle your request with understanding and care.

Our cancellation terms:

  • More than 90 days before departure: Deposit is forfeited. At our discretion, we may offer a partial credit toward a future trip.

  • 90–61 days before departure: 50% of the trip price is non-refundable.

  • 60 days or fewer before departure: 100% of the trip price is non-refundable.

No refunds are available for unused services, voluntary or otherwise, once travel has commenced.

In addition, to the extent that any third parties have cancellation charges that are greater than the amounts specified above, that amount will be added to the cancellation fee. We will also charge you any other reasonable administrative costs in respect of the cancellation.

Cancellations or Changes by Serai Women

Each journey requires a minimum of 8 participants to proceed.


If that number isn’t met, or if unforeseen circumstances beyond our control make travel unsafe or unviable, we’ll decide whether the trip can proceed.

If a trip is cancelled, we will notify you and you’ll have the option to:

  • Transfer your payment to another Serai Women journey, or

  • Receive a full refund of monies paid to us (excluding any unrecoverable supplier costs). Refunds cannot be provided for unrecoverable costs.

Please note that Serai Women is not responsible for any additional expenses incurred as a result of cancellation (such as flights, visas, accommodation or insurance). For this reason, you are required to have comprehensive travel insurance in place at the time of booking.

We also reserve the right to make reasonable adjustments to itineraries, accommodation, transport or guides. Any changes will be made thoughtfully to preserve the quality and integrity of your experience.

In the event that we are refunding into a currency other than Australian dollars (AUD) the refund will be done based on the exchange rate on the day, regardless of the original exchange rate. This applies regardless of currency quoted in the original itinerary. A 5% charge will apply for all refunds into currencies other than Australian Dollars to cover the bank fees that we are subject to. 

Force Majeure

We will not be liable for any failure or delay in performing our obligations in a trip that is due (directly or indirectly) to events beyond our control (referred to as “Force Majeure”).

Force Majeure is defined as, but is not limited to: acts of God, accident, riot, war, threat of war, terrorist act, advice against travel from any government including the Australian Department of Foreign Affairs and Trade (DFAT), nuclear disaster, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy, technical or other maintenance problems with transport, changes imposed by cancellation or rescheduling of flights or other transport, or any other events beyond our control which we or our third party suppliers could not, even with due care, foresee or avoid.

Unused Portion of Trip

Should you choose not to participate in or take up any portion of an event, activity or arrangement that is included on the trip, no further refund or compensation will be provided. This includes any unused activities or services (including meals), late arrivals, early departures or missed days. You will be responsible for any costs and/or arrangements for any alternate event, activity or arrangement that you choose to participate in that is not included in the trip.

There will be no refund or compensation in the event that part or all of your trip/tour is unused including, but not limited to, due to refusal of entry/exit by border officials, you being required to quarantine or a supplier denying you services (including if you display symptoms of, or have tested positive with, an infectious disease).

All participants of the tours we operate must obey the laws and regulations of the countries visited and any failure to do so will relieve us of all obligations that we may otherwise have, including any part of the tour which is unused due to your breach of local laws.

Travel Insurance

Comprehensive travel insurance is mandatory for all Serai Women travellers and must be put in place at the time of booking.

Obtaining adequate insurance is the sole responsibility of each traveller. It is the responsibility of each traveller/s to ensure that the policy provides adequate coverage for all relevant risks, including but not limited to personal accident, death, medical expenses (including pre-existing conditions), repatriation, emergency evacuation, personal liability, loss of luggage, personal effects, flight cancellations etc.

You must provide proof of your travel insurance policy on request. It is your responsibility to understand the specifics of your policy, and to ensure that your travel insurance covers all optional and included activities listed in your tour or trip.

We may decline participation if adequate coverage cannot be provided.

Health, Fitness & Personal Responsibility

Our journeys are designed for women aged 18 and over who are in good physical health. Most of our tours require a moderate level of fitness. However, on certain tours, or in certain seasons, or because of the nature of the tour, certain tours will require an above moderate or challenging level of fitness, as described in the documentation relating to the relevant tour. For the overall benefit of the group, at the time of booking you must declare in writing that you are fit to participate in your chosen tour according to the level of fitness required for that tour.

By booking, you confirm that you’re physically capable of completing the itinerary and that you understand the nature of travel in remote or developing regions.

We reserve the right to remove any traveller/s from any trip if it is deemed that they are responsible for hazards or detrimental impact to themselves, accompanying travellers, company staff and/or our suppliers, or others.

Please inform us of any medical conditions, dietary needs or special requirements at the time of booking.

We’ll always do our best to accommodate your needs, though some requests may not be possible in every destination. It is possible that additional costs will be imposed by our suppliers in order to cater to special needs, which will be borne by the traveller.

Itinerary programme 

Inclusions and exclusions for any given trip will be clearly specified in your itinerary or other documentation relating to the relevant tour.

We reserve the right to cancel or amend aspects of the programme, including but not limited to activities, the sequence of the itinerary, supplier products, guides, without prior notice. This may occur for various reasons, such as but not limited to, safety or comfort factors, adverse weather conditions, or to enhance your travel experience. 

In the event that there is an unscheduled, unavoidable or unexplained cancellation or disruption outside our control we will endeavour to identify the reason and provide a suitable substitute to the best of our ability within the given time frame and conditions at hand.

In these circumstances, no further refund or compensation to the traveller/s will be provided.

Passports, Visas & Vaccinations

You are responsible for ensuring your passport is valid for at least six months beyond your return date, and for obtaining all necessary visas and vaccinations.

Each traveller is responsible for any costs related to obtaining a valid passport and/or visa for the trip and accept sole liability if they are refused entry to a country for any reason or stay beyond the legal length of stay pertaining to their visa, or for any onward travel and/or destinations.

We’re here to guide and support you, but ultimately, these requirements are your responsibility.

Acknowledgement of Risk

Travel, especially to less familiar parts of the world, can be thrilling, enlightening and occasionally unpredictable.


By joining a Serai Women journey, you acknowledge that travel involves inherent risks — including illness, injury, theft or disruption beyond our control.

You participate voluntarily and at your own risk. Serai Women, its directors, employees and partners will not be liable for any loss, damage or expense arising from participation, except where required by law.

Apart from the rights you have that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise, including any loss or damage caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third-party suppliers, force majeure or otherwise.

Travellers accept that medical services and/or administrative facilities may not be readily available or accessible during some or all of the time during the trip, however, should there be the need, we endeavour to assist to the best of our ability.

Limitation of Liability

You agree, as a condition of this agreement, that in no event will we be liable for consequential or punitive damages in any circumstances, notwithstanding any law to the contrary. 

We have no liability to you for any loss of or damage to your valuables (including cash, negotiable securities, precious metals, financial instruments or works of art), luggage, any perishable items, medicines, or other items. 

To the extent that we have any liability under this agreement, no claim can be made against us for the personal injury, illness or death of any traveller, and any such claim will be forfeited, unless written notice of the claim with full particulars is given within 6 months from the date when such personal injury, illness or death occurred, and in no event may any claim with respect to personal injury, illness or death be maintainable, and any such claim is forfeited, unless court action, suit or proceedings are commenced within one year from the date when the personal injury, illness or death occurred.

It is a condition of this agreement that to the extent that we have any liability under this agreement, any claim for loss or damage must be notified to us in writing within 30 days from the day the tour finishes, and any court action, suit or proceeding must be brought no later than one year from that date. If you fail to comply with either of these conditions, we will be forever released and discharged from all claims, suits, actions or proceedings relating to or arising out of or in any way connected with the relevant tour and we will be discharged from all liability whatsoever, including any liability for negligence.

The provisions of this clause 15 are also subject to the third-party suppliers’ terms, conditions and limitations. To the maximum extent permitted by law, we do not accept responsibility or liability for matters for which the third-party suppliers are liable (which will be dealt with in accordance with the third-party suppliers’ terms, conditions and limitations), and you must, to the extent appropriate, make any claim directly against those third parties. 

You must not bring any claims or actions against our employees, officers, agents and subcontractors. If you bring such a claim or action in breach of this agreement, you agree to indemnify us and the person against whom the claim or action is made against the consequences of that claim or action. You agree that in entering into this agreement, we are acting as the agent of and trustee for each of our employees, officers, agents and subcontractors, and each of these persons is deemed to be a party to the contract for the purpose of entitling each of them to enforce, have the benefit of and rely upon this agreement. 

Optional Activities 

Should you opt to participate in any activities or events that are not included in our itinerary you do so at your own risk, and thereby accept all and any liability.

We make no representation about the safety, standard or quality of any independent operator.

Should one of our tour leaders or local representatives provide any assistance in the participation of any such non-trip activities or events, you release us for any and all liability, including but not limited to, any injury, loss or damage to person or property, death, delay or inconvenience.

Exiting Trips

In the event that a traveller must exit the trip for emergency personal and/or extenuating circumstances, we endeavour to assist to the best of our ability. If costs can be recovered, we will issue a refund to you to the extent applicable for the relevant recovery.

Serai Women journeys are built on kindness, curiosity and respect — for one another, for the places we visit and for the people who welcome us.

We reserve the right to remove any traveller/s from a trip at any time for any reason, such as but not limited to, threatening, disruptive, abusive, obscene, discriminatory, disorderly and/or criminal behaviour, including where that behaviour is directed at any company personnel, accompanying travellers, third party suppliers, local community or others.

If the traveller is required to exit the trip, no refund will be provided, and the traveller/s accept sole responsibility and liability for any and all costs and arrangements for their return journey.

Photography & Storytelling

We love capturing the beauty and spirit of our journeys.


By travelling with Serai Women, you consent to the use of photos or video taken during the trip for promotional purposes — unless you let us know in writing beforehand that you’d prefer not to be included.

Travellers grant us a royalty free perpetual license and give us permission that any media in which they have been photographed, videoed or recorded can be published on our platforms. 

Privacy

Your privacy matters deeply to us.
The personal information you share is used solely for the purpose of managing your booking, coordinating your travel arrangements, and keeping you informed about upcoming journeys.

We never share or sell your information to third parties, except where necessary to fulfil travel services.

Update Terms

We may update and/or amend these terms and conditions at any time.

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

General

This agreement may be amended only by a document signed by the parties. 

A waiver of a provision of or of a right under this agreement is binding on the party granting the waiver only if it is given in writing. 

A waiver is effective only in the specific instance and for the specific purpose for which it is given.

We may subcontract any of our obligations under this agreement without notice (but remains responsible to you for ensuring those obligations are met).

If any part of this agreement is unenforceable, this will not affect the enforceability of any other part of the provision or any other provision deemed invalid, that part will be severed from this agreement and the remainder of this agreement will continue to be valid and enforceable.

Where this agreement is entered into by a person on your behalf, that person warrants that he or she has the authority and power to enter into this agreement on your behalf.

We may set off without any notice to you any amounts owed by you to us under this agreement. You may not set off any amount you owe to us under this agreement.

Unless this agreement expressly provides otherwise, a party may give or withhold an approval or consent in that party's absolute discretion and subject to any conditions determined by the party. 

Subject only to your rights under this agreement, we may assign, transfer or otherwise deal with all or any part of our rights or obligations under this agreement without your consent. You must not assign, transfer or otherwise deal with any of your rights under this agreement without our prior written consent.

This agreement contains everything the parties have agreed in relation to the subject matter it deals with. No party can rely on an earlier written document or anything said or done by or on behalf of another party before this agreement were entered into.

In Closing

Every Serai Women journey is built on trust, curiosity and connection.


These Terms & Conditions simply create the foundation for those experiences so that you can travel freely, knowing every detail has been thought through with care.

By paying your deposit, you confirm that you’ve read and accepted these Terms & Conditions.